STORE POLICIES

Every piece is handmade from scratch, making it truly one of a kind. Because of this, slight variations from the product images are part of its natural character.For ceramics, dimensions may vary slightly and our in-house glazes can shift in tone from batch to batch, creating subtle, beautiful differences.For other objects, colour may vary depending on the materials available at the time of making.These variations are not imperfections—they’re part of the process. Each piece is made with care, intention, and 101% effort. If you have any questions, feel free to reach out anytime.

The product description and sizes are described and photographed as accurately as possible. All of our items are handmade. Hence, please allow a slight variation on size and colour. Please also note that due to the different settings in monitors the colours might also vary slightly from what you see on your computer screen. We make our own glaze for our own ceramic pieces. The colour might vary slight from different batches. If you need any further clarification, kindly contact us before ordering.

There are many products ranging from different sizes, patterns, colours and materials. As each piece is handmade from scratch, it is not always possible to have each option available at all times. Products that are in stock - please allow 2-3 working days for us to pack and send out the order. Backorder means that the item is currently not in stock and it will be make it specially for you! For backorders, the turnaround for ceramics item is usually about 6-9 weeks, other objects will require about 1-2 weeks. Please allow additional 2 weeks during festive seasons. These are excluding delivery time. Do also note that if you place an order, with one or more backorders, the order will not be sent out until all items are ready. Please reach out if you need it urgently, send me an email and we can make arrangements!

All prices in store are in AUD Australian Dollars. Price in the product listing does not include shipping. The price of shipping are calculate upon checking out. We use secure payment system like Stripe - accept Visa, Mastercard, AMEX. Credit card transactions are processed securely and no card details will be stored in our system.

Please ensure that the address you have provided is correct. We are not responsible for missing orders that are delivered to the wrong address. Additional shipping charges will apply for orders that needs to re-deliver.